Press Ganey and Compass One Healthcare Launch E-Book:

The Front Door of Healthcare Redefined

From wait times to waiting rooms, explore actionable strategies that elevate patient experience and hospital ratings.

The emergency department (ED) has long been a gateway to healthcare for incoming patients. So it’s only natural that the way patients feel about the ED—about their treatment, its cleanliness, even the food—heavily influences their perception of the hospital. And because patient perceptions dramatically impact the reputational and financial well-being of any healthcare facility—especially in our new era of patient experience scores and social media—optimizing those perceptions has never been more important.

Our latest e-book collaboration focuses on understanding the crucial role cleanliness and nutrition play in the overall patient experience and identifies best-in-class approaches to drive meaningful improvements.

Press Ganey and Compass One have identified several steps that should be taken to bridge gaps in patient care and improve experience scores:

• Enhancing Environmental Services in EDs
• Implementing Innovations in Food and Nutrition Services
• Harnessing Technology and Data to Fuel Meaningful Improvements